TELELANGUAGE CAPABILITIES

State-of-the-Art Technology

TELELANGUAGE Contact Center has the necessary technology and tools to handle and administer a high volume of calls, connecting customers and interpreters in the most efficient way, and doing it at a very reasonable cost to our customers.

TELELANGUAGE puts at your disposal all its knowledge and expertise to provide your organization with the highest quality of service. We have the know-how in the administration of the Language Contact Center where professional interpreter coordinators are trained to provide services of the highest quality. They are supported with technology and tools that allow us to meet all the requirements of your organization to connect to interpreters in the most efficient way in the shortest time.

With TELELANGUAGE Services, your organization enters the most modern infrastructure of any telephonic interpretation company, which guarantees efficiency, reliability and experience in delivering uninterrupted telephonic interpretation for more than thirteen years.

Our system integration capacity allows us to offer a very flexible solution to meet the specific language needs of our customers and to provide the whole range of services 24 hours a day, 365 days a year.

IVR (Interactive Voice Response) - IVR is the entrance to our system, here we welcome your customers through automatic voice menus. We offer an automated interpreter connect option to customers who like to by-pass our call center operators and go directly to the interpreter. This system interacts with the customer, automates calls and improves assistance by reducing contact costs.

CTI (Computer Telephony Integration) - CTI allows the interaction between the TELELANGUAGE central switchboard, the IVR and the coordinators' platform; it takes the data collected by IVR and intelligently assigns calls to the interpreter coordinator who is qualified to help this customer.

CRM (Customer Relationship Management) - Our custom designed CRM platform interacts with a customer's data base, records transactions and keeps a record of them. CRM allows us to generate reports on many contact levels as well as multiple customer driven parameters.